Introduction
Welcome to mulesufaq.com, operated by Kwok Limited. These Terms of Service govern your use of the website and the purchase of women's shoes from the online store. By accessing or using the website, you agree to be bound by these terms. If you do not agree, you must not use the website.
Eligibility
You must be at least 18 years old to purchase products from mulesufaq.com. By placing an order, you represent that you have the legal capacity to enter into a binding contract with Kwok Limited.
Account Registration
You may need to create an account to purchase products. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information. Kwok Limited reserves the right to suspend or terminate your account for any violation of these terms.
Products and Orders
All products displayed on mulesufaq.com are women's shoes. Kwok Limited makes every effort to display accurate product descriptions, colors, and sizes. However, Kwok Limited does not guarantee that your device's display will accurately reflect the actual product. All orders are subject to acceptance and availability. Kwok Limited reserves the right to refuse or cancel any order for any reason.
Pricing and Payment
All prices are listed in the currency specified on the website. Prices are subject to change without notice. Payment must be made at the time of order. Kwok Limited accepts payment methods as displayed at checkout, which include major credit cards and PayPal. You agree to provide valid payment information.
Shipping
Shipping times and costs are calculated at checkout based on your location. Kwok Limited is not responsible for delays caused by carriers or customs. Title and risk of loss pass to you upon delivery.
Returns and Refunds
Kwok Limited offers a strict 14 days no-reason refund policy. You may return any purchased women's shoes within 14 days of receipt for a full refund. The shoes must be unworn, in original packaging, and with all tags attached. To initiate a return, contact Kwok Limited at [email protected]. Refund processing begins after Kwok Limited receives and inspects the returned item. Refund processing and arrival of funds to your account takes at least 14 days from the date Kwok Limited approves the return. PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. Kwok Limited does not refund shipping costs.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must provide photographic evidence of the damage or defect. After 7 days, Kwok Limited cannot accept any claims for damaged or defective items. If your claim is approved, Kwok Limited will provide a replacement or a full refund, including shipping costs.
Intellectual Property
All content on mulesufaq.com, including text, images, logos, and software, is the property of Kwok Limited or its licensors. You may not reproduce, distribute, or create derivative works without the express written permission of Kwok Limited.
User Conduct
You agree not to use the website for any unlawful purpose. You must not attempt to gain unauthorized access to the systems of Kwok Limited, interfere with the website's operation, or submit false information.
Termination
Kwok Limited may terminate or suspend your access to the website immediately, without prior notice, for any breach of these terms. Upon termination, your right to use the website ceases.
Privacy
Your use of the website is also governed by the Privacy Policy of Kwok Limited. The Privacy Policy explains how Kwok Limited collects, uses, and protects your personal information.
Limitation of Liability
To the maximum extent permitted by law, Kwok Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products. The total liability of Kwok Limited for any claim shall not exceed the amount you paid for the product.
Indemnification
You agree to indemnify and hold harmless Kwok Limited from any claims, damages, or expenses arising from your violation of these terms or your misuse of the website.
Governing Law
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Changes to Terms
Kwok Limited reserves the right to modify these terms at any time. Kwok Limited will post the revised terms on mulesufaq.com. Your continued use of the website after changes constitutes acceptance of the new terms.
Contact Information
For questions about these Terms of Service, contact Kwok Limited at [email protected] or +852 6266 6618. The business address of Kwok Limited is 2/F, PopOffice, 9 Tong Yin Street, Tseung Kwan O.